Cancellation of an order by the buyer

Add-on "Order cancellation by buyer" for OpenCart

The “Order Cancellation by Buyer” module is a convenient extension for the client’s personal account, which provides the buyer with the opportunity to independently cancel the order.
It is especially useful for online stores engaged in wholesale sales, where the number of orders can be significant, and not all of them have time to be paid or shipped.
With this module, customers will be able to effectively manage their orders, and administrators will receive additional control tools.

Advantages of the module:

1. Full customer autonomy: Now customers can cancel their orders without having to contact the servicesupport. This improves customer convenience and satisfaction by reducing response time and improving the customer experience.
   
   
2. Flexible settings for cancellation periods: Ability to set the number of days after which the client will no longer be able to cancel the order. This gives stores the ability to protect against frequent cancellations if there are delays or changes in the order processing process.
   
   
3. Configuring available statuses for cancellation: The module allows you to select certain order statuses under which cancellation is possible. For example, if an order has already been paid for, you can prohibit its cancellation, minimizing the risk of losing funds.
   
   
4. Setting status after cancellation: After orderwill be cancelled, you can automatically set a certain status to further manage the process. For example, orders canceled by the customer may be marked as “Canceled” or “Pending Review.”
   
   
5. Notifications by email: When canceling an order, the buyer will receive notifications by email
   
   
6. Administrator notification: The module sends a notification to the store administrator about order cancellation, which allows you to track changes and take timely action on canceled orders.
   
   

The “Order Cancellation by Buyer” module will become an indispensable tool for optimizing the operation of an online store, improving both customer service and order management processesfor administrators.

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